Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 120 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must be in its original packaging where possible. Proof of purchase, such as your order confirmation email, is required.
How to Start a Return
To request a return, please contact our support team at:
Please include your order number and the reason for your return request. Our team will review your request and provide instructions on how to return your item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
We will arrange a replacement or refund at no additional cost where appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.
Order Cancellations
You can cancel any order, including subscription orders, free of charge within 24 hours of placing it. Email us with your order number and we will cancel it and refund you in full:
After 24 hours your order has already been packed and shipped, and we can no longer intercept it, so it cannot be cancelled. Once it arrives, our 120-day return policy above still applies.
Subscription Cancellations
You can cancel your subscription at any time, free of charge, from your account or by emailing us. Cancelling stops all future renewals.
A renewal order that has already been placed follows the same 24-hour rule: cancel it within 24 hours of the charge for a full refund. After 24 hours it has shipped and cannot be cancelled.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Gift cards
Contact Information
If you have any questions about returns, refunds, or subscription cancellations, please contact us at:
We typically respond within 1-2 business days.